Terms and Conditions for Carpet Cleaners SE11 Services
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services offered by Carpet Cleaners SE11 in the United Kingdom. By making a booking, using our services, or permitting our operatives to access your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual or business requesting or receiving services from Carpet Cleaners SE11.
Company means Carpet Cleaners SE11, the provider of cleaning services.
Services means carpet, rug, upholstery, soft furnishing, and associated cleaning or stain treatment services offered by the Company, as agreed at the time of booking.
Premises means the property, rooms or areas where the Services are to be carried out.
Operative means any employee, contractor, or representative of the Company engaged in delivering the Services.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written or verbal confirmation of the booking.
2. Scope of Services
The Company provides professional carpet, rug and upholstery cleaning and related services within its service area in the UK. The precise scope of work for each booking will be as agreed with the Client at the time of booking, based on the information supplied by the Client regarding the Premises and items to be cleaned.
The Company reserves the right to refuse any work which, in its reasonable opinion, is unsafe, unsuitable, or beyond the capabilities of the Services or equipment ordinarily used.
3. Booking Process
3.1 Bookings may be requested by the Client via the Companys accepted communication channels, which may include online forms or other methods made available by the Company from time to time.
3.2 A booking is not confirmed until the Client has received explicit confirmation from the Company. Confirmation may be provided verbally or in writing and may be conditional on the receipt of a deposit.
3.3 The Client must provide accurate and complete information when making a booking, including but not limited to the address of the Premises, parking availability, type and approximate size of areas to be cleaned, fibre types where known, access instructions, and any known stains, damage, or special requirements.
3.4 The Company may revise the quoted price or recommended service if, on arrival, the Operatives find that the information provided at the time of booking was incomplete or incorrect, or where the condition or size of the items to be cleaned differs materially from what was described.
3.5 The Client must ensure that an adult with authority to approve the completed work is present at the Premises at the start and completion of the Services, unless otherwise agreed in advance.
4. Prices and Quotations
4.1 All prices are provided in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or additional charges such as congestion, parking or access fees.
4.2 Any quotation is based on the information supplied by the Client and is valid for a limited period as specified by the Company at the time of issue. Quotations are not binding if the condition or extent of the work differs from that described by the Client.
4.3 The Company reserves the right to apply surcharges for difficult access, excessive soiling, the need for specialist stain treatments, or services requested on short notice, outside of normal operating hours, or on public holidays.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
5.2 The Company accepts payment by the methods it has chosen to make available, which may include card payments, bank transfer, or other recognised payment methods. The available payment methods will be communicated to the Client at or before the time of booking.
5.3 For certain bookings, including but not limited to large jobs, commercial contracts or bookings for multiple visits, the Company may require a deposit or full prepayment before the Services are carried out. Any such requirement will be notified to the Client at the time of booking.
5.4 In the event of late payment, the Company reserves the right to charge interest on the outstanding amount at the statutory rate, along with reasonable costs incurred in pursuing payment.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. Cancellation or rescheduling must be communicated using a method accepted by the Company.
6.2 If the Client cancels or reschedules a booking with less than 24 hours notice before the scheduled start time, the Company reserves the right to charge a cancellation fee, which may include retention of any deposit paid or a percentage of the quoted price, to cover the loss of the allocated time slot and associated costs.
6.3 If the Client fails to provide access to the Premises at the agreed time, or if the Operatives are unable to commence or complete the Services due to lack of access, health and safety concerns, or Client acts or omissions, the Company may treat the booking as cancelled by the Client and apply a cancellation charge.
6.4 If the Company needs to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to equipment failure, staff illness, travel disruption or extreme weather, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss or consequential damage arising from such cancellation or rescheduling.
7. Clients Responsibilities
7.1 The Client must ensure safe and reasonable access to the Premises for the Operatives, including access to suitable parking where possible. Any parking fees or access charges directly related to carrying out the Services at the Premises may be charged to the Client.
7.2 The Client must remove fragile, valuable, or breakable items from the areas to be cleaned prior to the arrival of the Operatives and secure pets and children away from work areas.
7.3 The Client must notify the Company in advance of any pre-existing damage, fragile materials, loose fittings, or special care requirements relevant to the carpets, upholstery or other items to be cleaned.
7.4 The Client is responsible for ensuring that there is a supply of electricity and, where required, water at the Premises during the appointment.
8. Service Limitations and Results
8.1 While the Company uses professional methods and products, no guarantee can be given that all stains or marks will be removed, or that shrinkage, texture changes, or colour fastness issues will not occur, particularly where fabrics or fibres are unstable, worn, or have been previously treated.
8.2 The Company will conduct reasonable testing of fabrics and fibres where appropriate. However, the Client accepts that certain materials, age-related wear and previous cleaning or treatment may limit the results and carry inherent risks.
8.3 Drying times provided by the Company are estimates only and can vary significantly depending on ventilation, temperature, humidity and the nature of the items cleaned. The Client is responsible for ensuring adequate ventilation and taking reasonable precautions to prevent slip hazards or damage during drying.
9. Liability
9.1 The Company will exercise reasonable care and skill in delivering the Services. If the Client is dissatisfied with the standard of work, the Client must notify the Company within 48 hours of completion, providing details and, where possible, evidence of the issue. The Company will have the right to inspect and, where appropriate, attempt to rectify the work.
9.2 The Companys liability for any loss or damage caused by its negligence or breach of contract shall be limited, at the Companys option, to one of the following: providing the Services again, or paying the cost of having the Services supplied again, or paying fair compensation up to the value of the affected item, taking into account age, condition and fair wear and tear.
9.3 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or any costs associated with temporary accommodation or business interruption.
9.4 The Company shall not be responsible for any pre-existing damage, wear, fading, or defects, nor for issues arising from the Clients failure to follow aftercare instructions or to disclose relevant information about the condition or composition of items to be cleaned.
9.5 Nothing in these Terms and Conditions limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle waste water, residues and any solid waste arising from the Services in accordance with applicable UK environmental and waste management regulations.
10.2 The Client agrees not to require or instruct the Operatives to dispose of waste in a manner that is unlawful or inconsistent with local waste disposal requirements, such as discharging waste water where it could cause flooding, contamination or damage.
10.3 Where the Services generate waste that cannot be disposed of through normal drainage at the Premises, the Company may arrange separate collection or disposal and may charge the Client additional reasonable costs for this, having explained such costs in advance where possible.
10.4 Any cleaning materials, containers or packaging left at the Premises will be removed by the Operatives where reasonably practicable. The Client is encouraged to support responsible environmental practices by facilitating appropriate disposal and recycling where suitable.
11. Insurance
11.1 The Company maintains insurance cover appropriate to its business activities, subject to the terms and exclusions of the relevant policy or policies.
11.2 Provision of insurance information or policy details may be made available to the Client on reasonable request. The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.
12. Complaints and Dispute Resolution
12.1 If the Client has a complaint regarding the Services, the Client should notify the Company as soon as reasonably practical, and in any event within 48 hours of the completion of the relevant Services.
12.2 The Company will review the complaint, may request additional information, and may arrange for an Operative or representative to revisit the Premises to inspect and, where reasonable, attempt remedial work.
12.3 The Company aims to resolve complaints promptly and fairly. If a satisfactory resolution cannot be reached after reasonable attempts, either party may pursue their rights under the governing law and jurisdiction clause set out in these Terms and Conditions.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data relating to the Client only as necessary to manage bookings, deliver the Services, handle payments, and comply with legal obligations.
13.2 The Company will take reasonable steps to safeguard personal data and will not sell or disclose such data to third parties except where required for the performance of the Agreement, to comply with the law, or with the Clients consent.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date it is made available by the Company.
14.2 The version of the Terms and Conditions applicable to a particular booking will be the version in force at the time the booking is confirmed.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted, but this shall not affect the validity and enforceability of the rest of the Terms and Conditions.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another organisation where reasonably necessary in the course of its business.
16.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.
16.5 These Terms and Conditions, together with any confirmed booking details, represent the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
